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Frequently Asked Questions 

Shipping and Delivery:​

How long does it take to process and ship an order?

As each item is made to order, it typically takes me between 3 to 10 days to process and ship your purchase. I meticulously craft each piece with great care and attention to detail, ensuring that it meets my high standards before it is carefully packaged and sent your way. Rest assured, once your order is ready to be shipped, I will provide you with a shipping confirmation email containing tracking information so that you can easily follow its journey to your doorstep. Your patience and understanding during this time are greatly appreciated as I work hard to create a unique and special piece just for you.

 

What are the shipping options available?

We offer two shipping options to cater to your preferences and urgency. The first option is our free shipping method, which utilizes mail services. Although delivery times may vary, it typically takes approximately 7-14 days for your order to arrive. If you require faster delivery, we also provide an Express Shipment option with DHL Express. With this expedited service, your package will typically arrive within 3-4 days. Please note that the Express Shipment option incurs an additional cost of $35. We strive to provide you with flexibility in choosing the shipping method that best suits your needs.

Do you offer international shipping?

Yes, we are delighted to offer international shipping to customers around the world. We believe that everyone should have access to our handcrafted jewelry, regardless of their location. That's why we provide free shipping worldwide, ensuring that you can enjoy our unique pieces no matter where you are. From the United States to Europe, Australia to Asia, we extend our shipping services globally to bring our jewelry directly to your doorstep. Experience the joy of wearing our exquisite creations, no matter where in the world you may be.

How can customers track their orders?

Once your order has been shipped, we will provide you with a tracking number that allows you to conveniently track your package. You will receive an email containing the tracking details, including the carrier and the tracking number. Simply click on the tracking link provided in the email, and it will direct you to the carrier's website where you can enter the tracking number to get real-time updates on the status and location of your order. This way, you can stay informed and keep an eye on the progress of your package until it safely arrives at your doorstep.

Sizing and Customization:

Can I request a custom size for a ring?

Certainly! When placing your order for a ring, you can select your preferred size from the available options. We understand the importance of finding the perfect fit, and we offer a range of sizes to accommodate your needs. Simply choose the size that best matches your requirements, and we will craft your ring accordingly. Please refer to our size chart for guidance on selecting the appropriate size. If you have any specific sizing concerns or require further assistance, feel free to reach out to us, and we'll be more than happy to help ensure you get the right fit for your ring.

Do you offer resizing services?

I'm sorry, but currently, I do not offer resizing services for jewelry. Each piece is made to order in specific sizes, and alterations to the size after production may affect the overall design and integrity of the piece. It's important to ensure you select the correct size when placing your order. If you have any questions about sizing or need assistance in determining the right size for your jewelry, please don't hesitate to reach out to me before making your purchase. Your satisfaction is important, and I'm here to help you find the perfect fit.

Can I request a specific gemstone for a particular design?

Absolutely! We want you to have the opportunity to personalize your jewelry to your liking. When ordering a particular design, you can select your preferred gemstone from the available options provided in the list. Whether you have a favorite gemstone or wish to match a specific birthstone or color preference, we strive to offer a selection that allows you to customize your piece. Simply choose the gemstone that resonates with you, and we will incorporate it into your chosen design, creating a truly unique and meaningful piece of jewelry.

Are there any additional costs for customization?

The additional costs for customization can vary based on the specific type of customization you're looking for. I offer a range of customization options to tailor the jewelry to your preferences. These could include selecting a specific gemstone, adjusting the size, or incorporating personalized engravings, among others. To get a clear understanding of any potential additional costs for the customization you have in mind, I recommend reaching out to me directly. Please provide details about the customization you're interested in, and I'll be more than happy to discuss the options and associated costs with you. Your satisfaction is my priority, and I'm here to help you create a unique piece that reflects your style and preferences.

Returns and Exchanges:

What is your return policy?

We want you to be completely satisfied with your purchase, so we offer a flexible return policy. If for any reason you are not satisfied with your order, you may return it within 30 days of receiving the item. To be eligible for a return, the item must be in its original condition, unworn, and with all the original packaging intact. Please note that personalized or custom-made items may have specific return restrictions. To initiate a return or for further assistance, please contact our customer support team, and they will guide you through the process. We strive to ensure a smooth and hassle-free return experience for our valued customers.

How can customers initiate a return or exchange?

Initiating a return or exchange is easy. Simply contact me directly, and I will provide you with detailed instructions on how to proceed. To ensure a smooth return process, please make sure that the item is in new, unworn condition and still in its original packaging. For added security, I recommend shipping the item back to me in a soft envelope with a tracking number. This will help us keep track of the return shipment and ensure its safe arrival. Once I receive the returned item and verify its condition, I will promptly process the return or exchange according to our policies. Your satisfaction is important to me, and I'm here to assist you throughout the return or exchange process.

Are there any specific requirements for returning or exchanging an item?

When returning or exchanging an item, there are a few specific requirements to keep in mind. To be eligible for a return or exchange, please ensure that the item is in its original condition, unworn, and with all original packaging intact. Additionally, please contact me within the specified timeframe for returns or exchanges, typically within 30 days of receiving the item. It is recommended to ship the item back to me in a secure package with a tracking number to ensure its safe return. If you have any further questions or need assistance with the return or exchange process, please don't hesitate to reach out. I'm here to help make the process as smooth as possible.

Will shipping costs be covered for returns or exchanges?

Yes, I will cover the shipping costs for returns or exchanges in the case of a defective or incorrect item. However, if you wish to return or exchange an item for personal reasons or a change of preference, the shipping costs will typically be the responsibility of the customer. I recommend reaching out to me directly to discuss the specific circumstances of your return or exchange so that we can determine the best solution and address any concerns regarding shipping costs. Your satisfaction is important to me, and I strive to provide a fair and efficient return or exchange process.

Care and Maintenance:

How should I care for and clean my jewelry?

To keep your jewelry looking its best, it is important to follow proper care and cleaning guidelines. Here are some general tips:

1. Storage: Store your jewelry in a clean, dry, and preferably individualized container to prevent scratching or tangling.

Avoid Chemicals: Remove your jewelry before engaging in activities that involve chemicals, such as swimming in chlorinated water or using cleaning products. Chemicals can damage the metal and gemstones.

2. Cleaning: Use a soft, lint-free cloth to gently wipe your jewelry after each wear to remove any oils, dirt, or residue. For more thorough cleaning, you can use mild soap mixed with lukewarm water. Soak the jewelry briefly, then gently brush with a soft toothbrush to remove dirt. Rinse with clean water and pat dry.

3. Gemstone Care: Different gemstones may require specific care. Research the care guidelines for the particular gemstone in your jewelry to ensure proper cleaning and maintenance.

4. Professional Cleaning: Periodically, it is beneficial to have your jewelry professionally cleaned and inspected by a jeweler. They can assess any potential issues and restore the luster of your pieces.

Remember, each piece of jewelry is unique, so it is essential to consult any specific care instructions provided with your purchase. Proper care will help preserve the beauty and longevity of your cherished jewelry for years to come.

Are there any specific instructions for gemstone jewelry?

Gemstone jewelry may have specific care instructions depending on the type of gemstone. Here are some general guidelines to help you care for your gemstone jewelry:

1. Gentle Handling: Handle your gemstone jewelry with care to avoid any accidental impacts or scratches.

2. Avoid Chemicals: Keep your gemstone jewelry away from harsh chemicals, including household cleaners, perfumes, and hairsprays. These substances can potentially damage or dull the gemstone.

3. Soft Cleaning: Use a soft, lint-free cloth to gently wipe the gemstone after wearing to remove any dirt or oils. Avoid using abrasive materials or harsh chemicals.

4. Opal Care: Opals are delicate gemstones and require special attention. They are prone to cracking or drying out when exposed to extreme temperatures or rapid changes in humidity. Avoid immersing opal jewelry in water or exposing it to excessive heat or dryness.

5. Professional Advice: If you have specific concerns about caring for a particular gemstone, it is advisable to consult a professional jeweler or refer to any care instructions provided with your purchase.

Remember, gemstones have unique properties, and some may require additional care or precautions. It is essential to understand the specific needs of each gemstone in your jewelry to ensure its longevity and beauty.

Do you provide any warranty or repair services?

I apologize, but currently, I do not provide any warranty or repair services beyond a specified period of time. The warranty coverage may vary depending on the specific product and the terms outlined at the time of purchase. Once the warranty period expires, any repair or maintenance services would be the responsibility of the customer. However, I am committed to delivering high-quality jewelry that is built to last, and I am always available to answer any questions or provide guidance on how to care for and maintain your jewelry. If you have any concerns or require assistance, please don't hesitate to reach out.

Payment and Security:

What payment methods do you accept?

I accept payments through PayPal, which provides a secure and convenient option for online transactions. Additionally, if you prefer to use a credit card, you can do so without the need to be registered with PayPal. This flexibility ensures that you can choose the payment method that suits you best. Your financial security is important to me, and I aim to provide a hassle-free and trusted payment experience for all customers.

Do you store customer payment information?

No, I do not store customer payment information. All payments are processed securely through PayPal, a trusted and reliable payment gateway. Your payment details, such as credit card information, are handled directly by PayPal, and I do not have access to or store any of your sensitive payment information. This ensures that your financial data remains secure and protected during the transaction process. Your privacy and security are paramount, and I prioritize providing a safe and seamless shopping experience for all customers.

Wholesale and Collaborations:

Do you offer wholesale pricing for retailers?

No, I do not currently offer wholesale pricing for retailers. However, I am open to discussing potential collaborations or bulk orders. If you are a retailer interested in partnering with me or exploring possibilities for a larger order, please reach out to me directly. I would be happy to have a conversation and explore how we can work together to meet your needs.

Are you open to collaborations or custom design projects?

Absolutely! I am open to collaborations and custom design projects. If you have a unique idea or specific design in mind, I would love to discuss it with you. Whether you're interested in co-creating a special collection, incorporating custom elements into existing designs, or exploring new creative avenues, I'm excited to collaborate and bring your vision to life. Please contact me to share your ideas and discuss the possibilities further. I look forward to working together on a special project tailored to your preferences and needs.

How can I contact you?

Contact Information:

My Email: shanyna@gmail.com

Social Media: On Instagram: https://www.instagram.com/shany.moreno/

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